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If you are an eligible Medicare or DVA card holder you will be bulk billed. Charges for other health professionals will be provided to you prior to booking the consultation.
Your information is securely stored on our Amazon servers based in Sydney. We use fully compliant software and never share your information with 3rd parties unless you agree.
Yes our doctors are able to refer you to the appropriate specialists
Yes you can either come in for a consultation at the clinic or as a regular patient of the clinic you can call us and we will send your script to the pharmacy of your choice or you can even have it delivered to home. (Depending on your postcode)
We are able to offer repeat scripts which you can collect at the pharmacy. All Repeat scripts need to be checked by the doctor. It is the doctors discretion as to whether your request can be processed. It may require a Telehealth consultation with the doctor to make sure your health conditions have not changed. This is a Bulk Billed service.
Schedule 8 drugs – Schedule 8 Controlled Drug medications and drugs of addiction can not be prescribed via telehealth. This includes codeine, S8 drugs, opioids or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. It is not possible for our GPs to provide any S8 medications, please do not proceed to book a video consultation if you are seeking such medication as your consultation fee with the GP will not be refunded. Abuse by patients to our Doctors seeking these medications will not be tolerated.
Our doctors specialise in Chronic Disease management. Should you wish to maintain a relationship with other doctors or health professionals we are able to share your information.
We are able to refer you to our partner home visit nurse service (depending on your location). As an alternative we are able to provide you with a consultation with an appropriate health professional by telehealth.